PKOK terms of service Bangladesh

These PKOK terms of service Bangladesh explain the legally binding rules that apply when you access or use our website, mobile site, or app, including betting, online casino play, deposits, withdrawals, and promotions. By continuing to browse, registering an account, or using any feature, you confirm you understand and accept this user agreement and our related policies. For more details on how we handle personal data and cookies, review Privacy Policy. If you need help with access or account questions, you can reach support through Contact.

1. Acceptance of Terms

By accessing, downloading, installing, or using our platform, mobile application, or any services we provide, you enter into a legally binding agreement with us under these Terms of Service. If you do not agree, you must stop using the services immediately and must not create an account. We may update, amend, or replace these Terms at any time to reflect security, operational, or legal requirements. Changes take effect when posted on the platform, and your continued use after posting means you accept the updated Terms.

2. Eligibility

You may only use our services if you meet all eligibility requirements. You must be at least 18 years old, and underage gambling is strictly prohibited. We may request proof of age and identity at any time, and we may suspend or close accounts that cannot satisfy verification. You must have full legal capacity to enter a contract and to be responsible for deposits, wagers, and withdrawals. Our services are intended for players in Bangladesh who confirm they are complying with applicable local laws and regulations when accessing online casino and betting content.

3. Account Registration

To open an account you must provide accurate, current, and complete information, including your real name, date of birth, and a valid mobile number that matches your bKash or Nagad wallet where applicable. You confirm that all information you provide is truthful and belongs to you, and you agree to keep it updated. Only one account per person is permitted, and creating or using multiple accounts, proxy accounts, or accounts on behalf of others is prohibited. We may suspend accounts while we review registration data, device signals, IP patterns, and payment ownership checks.

3. Account Security

You are solely responsible for protecting your login credentials and any security features linked to your account, including your phone number, password, and any PIN or verification codes. Do not share your credentials with anyone, including friends, family, agents, or third parties offering betting help. Any activity performed after a successful login is treated as authorized by you, and all bets, deposits, withdrawals, and bonus claims are your responsibility. If you suspect unauthorized access, you must notify us immediately through Contact and stop using the account until it is secured.

3. KYC Verification

To protect player safety, prevent fraud, and meet AML and security obligations, we may require KYC verification before allowing deposits, withdrawals, bonus withdrawals, or higher transaction limits. KYC may include a government-issued photo ID such as a Bangladesh NID card or passport, proof of address, and proof that you own the payment method used (for example, wallet ownership evidence for bKash, Nagad, Rocket, or wallet address proof for USDT). We may request additional documents if images are unclear, details do not match, or risk checks require further confirmation.

4. Deposits and Withdrawals

All deposits and withdrawals are subject to our security checks, verification requirements, and payment processing rules. You agree to deposit only from payment methods you own and control, and you must not use third-party wallets or borrowed accounts. We may restrict payment options based on risk checks, account history, or compliance needs. To help prevent fraud and AML issues, we may require withdrawals to be sent to the same method used for deposit where possible. If you have questions about payment steps, you can also review the relevant guidance inside Home after logging in.

4.1 Supported Payment Methods

We support payment methods commonly used by players in Bangladesh for fast, practical transactions. Available options may vary by account status, verification, and technical availability. Supported methods include bKash for instant mobile wallet deposits, Nagad for instant mobile wallet deposits, Rocket mobile banking transfers, and USDT (Tether) via supported blockchain networks. You are responsible for entering correct wallet details and selecting the correct network for USDT transactions. Incorrect details or wrong networks may result in irreversible loss, and we are not responsible for such user errors.

4.2 Deposit Terms

The minimum deposit is ৳100 or the USDT equivalent at the time of the transaction. Deposits are typically credited quickly, but timing can vary due to payment provider delays, network congestion, maintenance, or additional security checks. We do not charge deposit fees, however your payment provider may charge its own fees or apply limits. Deposits must come from an account or wallet in your name and under your control, and we may reject or reverse deposits that appear to be third-party, mismatched, or linked to suspicious activity. You agree not to attempt chargebacks or payment disputes to avoid legitimate losses.

4.3 Withdrawal Terms

Withdrawal processing for verified accounts is usually completed within 5 to 15 minutes, but timing can vary due to KYC checks, payment provider processing, blockchain confirmations for USDT, risk review, or system maintenance. We may request KYC before processing any withdrawal, including additional ownership proof for the payment method. Withdrawals are normally returned to the same method used to deposit where possible, and we may refuse or delay withdrawals that appear suspicious, involve third-party details, or indicate fraud or AML concerns. Minimum and maximum withdrawal limits may apply and can change based on operational requirements.

5. Bonuses and Promotions

Bonus terms apply to any promotion, free credit, cashback, or other incentive offered on the platform. By claiming a promotion you agree to the stated wagering requirements, time limits, maximum bet limits, and any game contribution rules. Wagering requirements may be expressed as a multiplier such as 10x, 20x, or 30x and must be completed before bonus funds or related winnings become eligible for withdrawal. Not all games contribute equally, and some may be excluded from meeting wagering requirements. We may limit promotions to one per person, household, IP, or device, and we may modify or cancel promotions at any time.

6. Responsible Gambling

Gambling should be treated as entertainment, not as a way to earn income. You are responsible for choosing stakes you can afford and for monitoring your play time and spending. We support responsible gambling tools and can help you set deposit limits on a daily, weekly, or monthly basis by contacting support. You may also request a cool-off period of 24 hours, 7 days, or 30 days, or request self-exclusion that is temporary or permanent through our Telegram support channel. We encourage the use of device-level parental controls to protect minors and recommend seeking professional help if gambling stops feeling controllable.

7. Prohibited Activities

Any prohibited activity is considered a serious breach of this agreement and may result in immediate suspension or termination, voiding of bonuses, forfeiture of balances, reversal of transactions where permitted, and reporting to relevant authorities where required. Prohibited activities include fraud such as stolen credentials, identity theft, chargebacks, or misrepresentation; multi-accounting; money laundering and attempts to disguise funds; collusion intended to manipulate game outcomes; use of bots, scripts, or automated tools; exploitation of technical errors or software bugs; unauthorized access to other accounts or our systems; and abusive, threatening, or harassing behavior toward staff or other users.

8. Intellectual Property

All content and materials on the platform, including text, design, graphics, logos, software, and underlying code, are owned by us or used under license and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment only, subject to these Terms. You must not copy, reproduce, republish, reverse engineer, distribute, or create derivative works from any part of the services without our prior written consent. Third-party game providers integrated into the platform retain their own intellectual property rights in their products.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, outages, or technical faults. To the fullest extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill. You accept full responsibility for your gambling decisions and any losses. Our aggregate liability to you for any claim is limited to the total amount you deposited during the 90 days immediately before the event giving rise to the claim.

10. Termination

You may request to close your account by contacting support, and we may require identity confirmation before acting on closure requests to protect account security. Any remaining balance may be withdrawn subject to KYC, AML checks, and any applicable bonus terms. We may suspend or terminate your access at any time if we believe you have violated these Terms, attempted fraud, failed KYC verification, engaged in prohibited activities, or if we must do so for security, compliance, or operational reasons. We may also close accounts that remain inactive for 12 months or longer, subject to applicable account balance handling rules.

11. Governing Law and Disputes

If you have a complaint, you agree to first contact support and attempt informal resolution by providing clear details, relevant screenshots, and transaction references. If we cannot resolve the dispute informally, the parties will attempt mediation before proceeding further. If mediation does not resolve the dispute, you agree that the dispute will be finally resolved by binding arbitration conducted in English on an individual basis only. Class actions and representative claims are not permitted. You agree that any claim must be brought in your individual capacity and within a reasonable time after the issue arises.

12. Changes to Terms

We may change these Terms at any time, and updated versions become effective immediately upon posting on the platform. Where we consider changes to be material, we may provide additional notice through the platform interface, via email, or through other contact details linked to your account. It is your responsibility to review the Terms periodically. If you do not agree with an updated version, you must stop using the services and request account closure. Continued access, deposits, wagering, or withdrawals after changes are posted will be treated as acceptance of the revised Terms.

13. Contact Us

For questions about this agreement, account verification, deposits, withdrawals, bonus terms, or responsible gambling tools, contact our support team through Contact. We aim to provide support access at all hours and can assist in Bengali and English, with a typical response target within 24 hours depending on issue complexity and verification needs. When contacting us, use the same phone number and email linked to your account and include relevant transaction details to speed up investigation. If you believe your account has been compromised, contact support immediately and avoid further transactions until the account is secured.