PKOK privacy policy Bangladesh

This PKOK privacy policy Bangladesh page explains how we collect, use, disclose, and safeguard personal information when you access our online casino and sports betting services. By using our platform, you confirm you have read and agree to this Privacy Policy and related notices, including our Terms of Service and Disclaimer. If you do not agree, you should stop using the services and avoid creating an account. We aim to be clear for players in Bangladesh about data collection, cookies, analytics, and user rights, while keeping player safety and security at the centre of how we run the site.

1. Introduction and scope

We operate the PKOK platform for users who choose to access our services. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, who we share it with, and the safeguards we apply. It also explains choices available to you, including how to request access or deletion where applicable. This policy applies to information collected through our website, mobile access, and related support channels. Where our services include links to third-party sites, those external links are governed by the third party privacy policy, not ours, and you should review them before sharing data.

2. Information we collect

We collect information that you provide directly, information generated through your use of the platform, and information obtained for verification and security. Account information can include full name, email address, phone number, date of birth, and preferred payment method details such as bKash or Nagad account information, which are necessary to process deposits and withdrawals. We also collect identity verification data for KYC, such as government-issued identification like NID card or passport, proof of address, and supporting verification materials required for compliance and player safety. We may also keep records of communications when you contact support to resolve disputes and improve service.

3. How we use information

We use personal information to operate the service, meet security standards, and provide a stable gaming experience. This includes account management such as creating and managing your account, verifying identity, and processing transactions securely. We use data to deliver services like casino games, slots from providers such as JILI, PG Soft, and Pragmatic Play, sports betting, and live casino content including Evolution Gaming, as well as calculating and distributing winnings. We also use information for fraud prevention, to detect unauthorized access and suspicious activity, and to comply with legal processes and anti-money laundering requirements where applicable.

Personalization and marketing

We may use usage data and preference signals to personalize your experience, such as remembering settings, recommending games, and presenting relevant promotions and bonuses based on activity. Marketing communications may include newsletters, service messages, and updates about new features, and we aim to respect your communication preferences where tools are available. We also analyze analytics and aggregated trends to diagnose technical issues, improve performance, and enhance the user experience. Some messages are operational and may be necessary to deliver services, including security alerts, changes to terms, and verification requests.

4. Data sharing and third parties

We do not sell your personal information. We may share data with third parties only as needed to provide services, secure the platform, and meet compliance duties. Payment processors such as bKash and Nagad may receive limited transaction and account details to process deposits and withdrawals, while other payment methods like Rocket or USDT may involve separate processor workflows. Game providers including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming may receive limited technical or account identifiers to deliver content, prevent abuse, and support fair play. We may also share information with service providers for hosting, analytics, and support tools under confidentiality obligations.

5. Cookies and tracking

We use cookies and similar technologies to keep the platform working, secure sessions, and understand how users navigate the site. Essential cookies support account authentication, session management, and security controls, and are required for core functionality. Performance cookies help us understand popular pages and navigation patterns using analytics data that is typically aggregated or pseudonymised. Functional cookies remember preferences such as language and display options to improve convenience for returning users. Marketing cookies may be used to show relevant advertisements based on browsing activity, and you can opt out by adjusting browser settings, though some features may not work properly.

6. Data security measures

We implement technical and organisational safeguards designed to protect personal information against loss, misuse, and unauthorized access. Data transmitted between your device and our servers is protected using SSL/TLS encryption. Access to personal data is limited to authorized personnel who need it for operational purposes and who are subject to confidentiality obligations. We use secure storage practices such as firewall protection, intrusion detection, and regular security reviews. Financial transactions are processed through encrypted channels, and we do not store complete payment card details. No method of transmission is completely secure, but we apply appropriate safeguards to reduce risk.

7. Data retention

We retain personal information only for as long as necessary to provide services, meet the purposes described in this policy, and satisfy legal, accounting, and security requirements. Retention periods can vary depending on the type of data, such as KYC verification records, transaction logs, and support communications. We may keep certain information after account closure to prevent fraud, resolve disputes, enforce agreements, and meet compliance obligations. When retention is no longer required, we take steps to delete, anonymise, or securely archive information in line with our internal procedures and applicable requirements.

8. Your rights and requests

You may have rights to access, correct, delete, restrict processing, obtain a copy of your data, or object to certain processing such as marketing. To protect users, we will verify your identity before fulfilling requests, which may require additional information. If you request deletion, we will remove personal data where feasible, but we may need to retain certain records where required for legal compliance, anti-fraud measures, or transaction integrity. To exercise these rights, contact our support team via Contact, including sufficient details for us to locate your account. We aim to respond within 30 days.

9. Children privacy and age checks

Our services are intended for adults only and are strictly 18+. We do not knowingly collect personal information from minors. Age verification procedures may be applied during registration and at other times, including requests for KYC documents to confirm eligibility and protect player safety. If we discover that personal information has been collected from a person under 18, we will take steps to delete the data and suspend or close the account. If you believe a minor has provided information to us, please contact support so we can investigate promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, security controls, service providers, or operational requirements. When we make updates, we will revise the Last updated date shown on the policy page. For material changes, we may provide notice through the platform or by email at least 14 days before the change takes effect. Continued use of the service after changes become effective means you accept the updated Privacy Policy. If you do not agree with updates, you should stop using the services and close your account.

11. Contact us for privacy

For privacy-related questions, requests, or complaints, contact our support team through the official channels listed on the platform. We aim to respond promptly and handle privacy concerns fairly and consistently. If you contact us, we may retain a record of the communication to improve service quality and to help resolve disputes. Please remember that gambling involves financial risk, so use responsible gambling tools and limits where available and review guidance on Responsible Gambling if you feel play is becoming difficult to control.